The day started out like any other. I got to work to find my cell phone had been left behind. No biggie. I mostly call BoBo on my way home from work but his cell was dead with a charger that has gone AWOL. Remotely, I turned on my extended absence greeting and went about my day.
Later on, I decided to call my phone to check voicemail. Much to my surprise, my phone was answered by someone with a strong accent and deep voice. It seemed that my phone was no longer where I had left it. Where was it now, and How did it get there?
What to do? I pondered a minute.
I’d left my phone by the kids’ computer last night. Oh course. If you were a boy, with a dead cell phone, it would be pretty hard to resist having a loaner phone that seemed to be waiting for you. Especially, when it already had most of your friends’ numbers on it thanks to an overly protective Mom? It didn’t take a sleuth to figure that one out.
Now, how would I get it back?
The gentleman with the phone ("GWP" for short) spoke Spanglish – a mostly Spanish with a touch of English form of communication. I could only determine that the phone had been dropped some place near apartments. My Spanglish, being a mostly English flavor with a touch of Spanish, was of no help in locating GWP’s whereabouts. So much for my 3 years of high school Spanish.
As I started accepting that I might never get my phone back, I began to worry about my minutes. I called up Verizon Wireless to discuss my options. They were more than helpful. The customer service representative had a Spanish speaking rep call GWP to determine exactly where he was. Unfortunately, they could not get him to agree to take the phone to a Verizon store.
I was happy to know where (somewhat) my phone was, but was a bit unsettled about going to get it by myself. As the rep and I spoke, I looked up the apartment complex on the Internet. In discovering an office number, and called to ask if they would go get the phone. I could see why she was hesitant too. She told me to have GWP bring it to her at the apartment office.
There was more pondering on my part before I decided to call Verizon again for their translation services. I realize that it was beyond the scope of their business commitments but it was worth asking. Once again, they were more than helpful.
The whole experience makes me rethink my consideration to move to a different cellular provider. After all, it IS all about the customer service.
By the time, I called the office manager back to tell her that GWP would be bring her the phone, GWP had walked into her office with it.
Now, I am left to deal with the reason the phone wasn’t in the safety my house.