How to earn loyal customers

I have complained in previous posts about the lack of customer service that seems prevalent in the stores these days. There are very few stores that I would say provide “good” customer service. I am a loyal customer to those stores that do offer it up. The Running Revolution, REI, Big Es coffee house, and Lunardi’s Market are a few of my favorites. I have a new store that I want to give kudos to for going above and beyond in the area of customer service.

Let me paint the picture:
After confirming that BoBo suvived the final cuts, we took at trip to the Sports Authority in our area. The store used to be called Sport Mart and, generally, it has not been my favorite store. In the past, they are out of many items, and it is difficult to get help when you need it. I do prefer them to Big 5, which is the other option short of going to the baseball specialty stores.

The visit was long. For starters, YaYa wandered off. He didn’t return the call when BoBo and I walked through the store calling out to him. I was near the 9-1-1 panic mode when BoBo found him picking out some baseball cleats for himself.

I purchased many items for BoBo and YaYa including a replacement mitt for BoBo (as his has a 2 inch rip in the center). $200+ later, and after being stopped by the store’s anti-theft alarm, we left with a bag full of items. It was pouring down rain and I had planned to be at my sister’s house by then. We tossed the bag in the back of the van and drove off.