Warning: This is another rant.
I don’t understand why it is so difficult to get through to some people or companies.
It took several phone calls, using my angry voice, trying to explain to America Online that a dead person does NOT need to have an email account. Furthermore, my husband cannot sign onto the account in order to cancel it because he is, in fact, d-e-a-d.
Now I have noted that Gold’s gym has charged another month for membership. Instead of charging the credit card, they charged Tom’s bank account. Apparently, the credit card company *did* get the message after my last conversation with them. But the gym must not understand what “deceased” and “cancel” mean. Why else would they charge a dead guy for a gym membership?
It is such a waste of time to go back to everyone and repeat myself. It isn’t fun and I’m getting tired out from it all. There is so much more that I need to be doing with my time.
Okay – I feel better now.
Good night and thanks.
Gold’s and most gyms are notorious for trying to keep extracting money after someone has cancelled a membership. I just ‘won’ a free month at 24Hr. Fitness due to a class action suit.
Send them a letter, copy the California Dept. of Consumer affairs. That ought to get you a refund.
What a bunch of idiots. Like you need this right now, or ever.
Have you heard that recording of the guy trying to cancel his AOL account? The AOL rep will NOT let him do it without first listening to his spiel about all the advantages of AOL. I hate AOL.
I would take this as an opportunity to make some company types feel miserable. What a bunch of sorry arses.
Yes, use this as your chance to make these people feel like the morons they are. There must not be an entry in the manual under “dead.” So they’re at a total loss as to what to do. It’s like when you give the kid at the cash register an extra penny and they are TOTALLY FLOORED by it. Or ask for something at McD’s (not that I ever go there) that’s not on the menu…it does not compute…
(OK, now MY little rant is over.)
Hang in. This sucks.
Ugh! I wondered when you cancelled his membership a month ago (I heard you make both of those initial calls) if they were just going to do it for you. I PRAYED they would. I’m so sorry that they’re a bunch of crack-heads. BLEAH!!!
And we all missed the point, didn’t we. You are TIRED of calling and writing and dealing. I would be, too.
I would also be tempted to screw Gold’s gym – hard like going in there with a copy of Tom’s death certificate and crying, right at the front desk, all the while yelling ‘WHY – WHY DO YOU MAKE ME SUFFER LIKE THIS??”. They deserve no less.
The same thing happened to me with 24Hr Fitness, they kept calling to speak to Jim to remind him to pay his renewal and couldn’t understand the word dead.
Mom