I really hadn’t paid much attention to our bank statements in the past; Tom did that. In the late hours of the night, as I was spending more time bonding with, I mean “learning,” Quicken I discovered a new charge from the gym.
I was pissed – as we evident from my post. This morning, I thought of deleting my ranting post, but then I changed my mind. Yes, I was still mad.
Unfortunately, the kids got a piece of my anger this morning. They weren’t guilty of anything but being tired. So everything happened at s-l-o-w speed, when it needed to happen at FAST speed. When I finally arrived at work, I reached for the phone to attempt to direct my anger at a more appropriate victim.
Poor David, at the local Gold’s Gym, was the lucky recipient of my anger. It started out gentle, but grew to a full percolation the more he tried to direct me.
– The form had been completed and mailed.
– They had already been told via phone and in person.
– But the charge still happened.
I knew it wasn’t David’s fault, but I yelled at him anyhow. Instead of brushing me off, he was sympathetic.
I faxed my copy of the form that I had mailed back in March. I was thankful that they had two-part NCR forms. Although Gold’s corporate office handles the charges and the termination of contracts, David did follow up on my behalf. David’s sense of customer service was GOLDen.
I am again thankful that there are “good” people out there. The world isn’t out to get me. It may take some extra phone calls, but it *will* all work out. At least I have to believe that.
Man, if there is ever a time when customer service should be paying attention, it should be when it has to do with a death. I bet David understood.
You’re under a lot of stress right now. It WILL get better! Thanks for your comment–it will be great to see you again!
Julie, I love you!
At least you finally found someone with alittle sesitivity. Hopefully things will take a trun for the better.
I used to work at a newspaper and I remember a woman coming in to place her mother’s obit and just completely falling apart in front of everyone, having just gone through a hassle like yours with a company not convinced the woman was dead (hence, her placing the obit that the funeral home had failed to do properly).
I’m sorry you have to continually go through this. We are all learning from you, so please — keep ranting. It’s good for you and us.
We’ve been having a terrible time with customer services issues, also. But when you’re dealing with a death in the family, you would think that common sense and sensitivity would prevail. I’m just shocked at what you’ve had to deal with.
I’m so glad David has taken the time to get this issue resolved. It just shouldn’t be this hard.
there are good people around. nice of you to publicly recognize this guy.